Last Thursday, we finalized the purchase of a home in Rochester that we mortgaged through your company and Team Saarela. Our gratitude in how professional and efficient your staff conducted themselves in this transaction compelled us to take a moment to reach out to you personally. We wanted you to know that in every way, we were delighted with how we were valued as customers to your business. From the moment that we phoned into your office just a few weeks ago to initiate the mortgage pre-approval process, we had the good fortune of being directed to Ms. Rosie Hawley as our loan officer. She is always pleasant and efficient with her interactions, knowledgeable and re-assuring through the process. She clearly understands that for her customers the undertaking of applying for a mortgage can sometimes be an emotional roller coaster and exhaustive in the procedural process expected to expedite a loan approval. In every event, she was immediately responsive to our questions and a great communicator. She is always so happy and positive with her customer interactions, that you could have no better “face to the customer” for your business than Rosie Hawley. She is a credit to your business indeed. Additionally, it was simply amazing, especially given the current state of affairs to finalize a mortgage approval in today’s market that your team completed everything from application to closing in 23 business days! Much of that credit also belongs to Andrea Gray, Tamie Pietrantonio and Kendall Brodzik. Finally, thank you for the bottle of wine, we will enjoy it on our back screen porch enjoying our new home.
Mark and Laura
New home owners